Order Information

Ordering

Tenva Pharmaceutivcals Inc sells and delivers products world-wide.  Orders can be placed online, by email, or by phone.  We accept following payment methods:

                                                                                           

  • Credit cards (Visa, MasterCard, American Express, Discover). Credit card payments can be done online. Credit card details can also be provided by phone, or fax.
  • Wire transfer
  • Checks
  • PayPal                                                           

We accept purchase orders. Please contact us if you need to set up an account with us to place an order.  Standard payment term is Net30.


Shipping

We can ship with various carriers, our preferred carrier is UPS. Shipment rates are calculated online during checkout. If you need to ship using another carrier, or use freight collect account, please contact us.

For international shipping, there is a $15 handling fee, and we would prefer using customer's Fedex or UPS account to make the going-through the customs process smooth.


Return Policy

The Buyer shall inspect goods immediately on receipt and inform the Seller of any shortage, damage or quality problem within five days. If the Buyer fails to do so, such Products shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by the Buyer.  All returns must be authorized by the Seller and may be subject to a restocking charge.  All items approved for return must be in unused and resalable condition. They must be returned within 30 days of Buyer's receiving them.